Mon - Thurs 8:30 am – 4:00 pm Friday 8:30 am – 2:30 pm 
Checking the orders, contract review
When we receive customer enquiries, we analyse the customer's service requirements and ascertain whether all the necessary personnel and technical resources are available. These requirements are recorded in the Order Specification and are ascertained by the contract review and order checking.
As part of our process network, the contract review serves to ensure an optimum understanding and to create an exact agreement between the company and the customer. With the help of the order specification, the customer and the company agree on the organisation of the order and textual features of the target text by clearly stating all requirements of the contract.
Orders are checked for accuracy, integration, clarity, feasibility, size and quality of the source text.
The enquiry, the offer, the order specification and the order form the basis for the checking which is carried out prior to the confirmation of the order.
In this case, particular attention applies to the formal and textual details listed in the order specification. Any divergence is recorded and clarified prior to confirmation of the order.
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